Retwho

Selling Rethwo

Last updated: 08-01-2024

Welcome to Retwho!

Retwho is a B2B platform that connects wholesalers and retailers, facilitating a smooth and efficient flow of goods. We don't directly sell anything ourselves but act as the bridge between businesses.

This policy outlines the guidelines for using Retwho as a seller, whether you're a wholesaler or a retailer.

1. Who Can Sell on Retwho?

Wholesalers Businesses that sell products in bulk to retailers for resale.
Retailers Businesses that sell products directly to consumers.

2. What Can Be Sold on Retwho?

A wide variety of products can be sold on Retwho, but there are some restrictions:

Illegal or Age-Restricted Items: These are strictly prohibited. This includes, but is not limited to, weapons, drugs, alcohol (unless you have the proper licenses), tobacco products (unless applicable), and any items with age restrictions that you cannot verify on the platform.
Counterfeit Goods: Selling counterfeit products is illegal and will result in account termination.
Intangible Goods: While Retwho is designed for physical products, you can contact us for a case-by-case review of any digital goods or services you wish to offer.

3. Responsibilities of Sellers

Accurate Listings: Ensure your product listings are accurate and up-to-date, including clear descriptions, high-quality images, and accurate pricing.
Stock Availability: Maintain accurate stock levels to avoid order fulfillment issues.
Competitive Pricing: Set competitive prices to attract buyers.
Communication: Respond promptly to buyer inquiries and messages.
Order Fulfillment: Process and fulfill orders efficiently. You are responsible for ensuring safe and timely delivery of products to your buyers.
Customer Satisfaction: Strive to provide excellent customer service to build trust and repeat business.
Compliance with Laws and Regulations: Ensure you comply with all relevant laws and regulations related to your business and the products you sell.

4. Prohibited Activities

Fraudulent Activity: This includes creating fake accounts, manipulating prices, or engaging in any activity that deceives buyers.
Spam: Sending unsolicited messages to buyers is strictly prohibited.
Abusive Behavior: Threats, harassment, or any other abusive behavior towards buyers or Retwho staff will not be tolerated.

5. Quality Assurance and Prohibition of Fake Products

Authenticity: Sellers must ensure that all products listed are genuine and authentic. Providing documentation or proof of authenticity when requested by Retwho or buyers is required.
Quality Control: Sellers should regularly inspect products for quality and safety. Any listings found to be counterfeit or misleading must be immediately removed.
Customer Complaints: Promptly address any complaints or issues related to product quality to maintain trust and satisfaction.

6. Consequences of Policy Violations

Violations of this policy may result in:

Removal of product listings.
Suspension or termination of seller account.
Legal action, if applicable.
Reporting to relevant authorities for further investigation.

7. Reporting Violations

If you believe a seller is violating this policy, please report it to us immediately. We will investigate all reports and take appropriate action.

8. Additional Information

Retwho offers various tools and features to help you manage your listings, orders, and customer communication.
We encourage you to familiarize yourself with our full Terms of Service for a more comprehensive understanding of our platform's rules and regulations.
If you have any questions about this policy or using Retwho as a seller, please feel free to contact our support team.

If you have any questions or concerns about our Selling on Retwho Policy, please contact us at:

Address: 3926 Coral Ridge Dr, Coral Springs, Florida 33065, USA
Call Us: +1-954-999-4191
Email: advertising@retwho.com

By using Retwho as a seller, you agree to abide by this policy.

Changes to This Policy

We may update this Selling on Retwho Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site and indicating the date of the latest revision.

Note: This is a general policy template. Depending on the specific functionalities of Retwho, additional terms may be necessary.