Retwho is a B2B platform that connects wholesalers and retailers, facilitating a smooth and efficient flow of goods. We are committed to providing a secure and trustworthy environment for buyers. This policy outlines the guidelines for using Retwho as a buyer, whether youre a retailer purchasing from wholesalers or a consumer purchasing from retailers.
1. Who Can Buy on Retwho?
Retailers: Businesses that purchase products from wholesalers for resale.
Consumers: Individuals purchasing products directly from retailers.
2. What Can Be Purchased on Retwho?
A wide variety of products can be purchased on Retwho, but there are some restrictions:
Illegal or Age-Restricted Items: These are strictly prohibited. This includes but is not limited to, weapons, drugs, alcohol (unless you have the proper licenses), tobacco products (unless applicable), and any items with age restrictions that cannot be verified on the platform.
Counterfeit Goods: The sale of counterfeit products is illegal. Buyers are encouraged to report any suspicious listings.
3. Responsibilities of Buyers
Accurate Information: Provide accurate and up-to-date information when creating an account and making purchases.
Compliance with Laws and Regulations: Ensure that your purchases comply with all relevant laws and regulations.
Review Product Listings:Review Product Listings:Review Product Listings:Review Product Listings:Review Product Listings:Review Product Listings: Carefully review product descriptions, images, and specifications before making a purchase to ensure that the product meets your needs.
Communication: Communicate promptly and courteously with sellers regarding any questions or issues related to your purchase.
Payment: Ensure timely and complete payment for all orders in accordance with the terms specified by the seller.
4. Order Fulfillment and Delivery
Order Processing: Sellers are responsible for processing and fulfilling orders in a timely manner. Buyers should expect to receive order confirmations and updates from sellers.
Shipping and Delivery: Sellers are responsible for ensuring that products are safely and promptly delivered to buyers. Buyers should provide accurate shipping information and track their orders as necessary.
Receipt of Goods:Receipt of Goods:Receipt of Goods:Receipt of Goods:Receipt of Goods:Receipt of Goods:Receipt of Goods:Upon receipt of goods, buyers should inspect the products to ensure they meet the specifications and are free from damage.
5. Returns and Refunds
Refunds: Refunds will be processed according to the sellers return policy. Buyers should communicate with the seller to resolve any issues regarding refunds.
6. Prohibited Activities
Fraudulent Activity: Engaging in fraudulent activity, such as using stolen payment information or creating fake accounts, is strictly prohibited.
Abusive Behavior: Threats, harassment, or any other abusive behavior towards sellers or Retwho staff will not be tolerated.
False Claims: Making false claims about products or services to receive benefits or compensation is prohibited.
7. Quality Assurance and Prohibition of Fake Products
Authenticity: Buyers should ensure that they are purchasing genuine and authentic products. If you suspect a product is counterfeit, report it to us immediately.
Quality Control: Sellers on Retwho are expected to regularly inspect products for quality and safety. Any listings found to be counterfeit or misleading must be immediately removed by the seller.
Customer Complaints: Promptly address any complaints or issues related to product quality to maintain trust and satisfaction.
8. Reporting Violations
If you believe a seller is violating this policy or engaging in fraudulent or abusive behavior, please report it to us immediately. We will investigate all reports and take appropriate action
9. Consequences of Policy Violations
Violations of this policy may result in:
Account suspension or termination.
Cancellation of orders.
Legal action, if applicable.
Reporting to relevant authorities for further investigation.
10. Additional Information
Retwho offers various tools and features to help you manage your orders and communicate with sellers.
We encourage you to familiarize yourself with our full Terms of Service for a more comprehensive understanding of our platforms rules and regulations.
If you have any questions about this policy or using Retwho as a buyer, please feel free to contact our support team.
Contact Us
If you have any questions or concerns about our Buying on Retwho Policy, please contact us at:
Address: 3926 Coral Ridge Dr, Coral Springs, Florida 33065, USA
Call Us: +1-954-999-4191
Email: advertising@retwho.com
By using Retwho as a buyer, you agree to abide by this policy.
Changes to This Policy
We may update this Buying on Retwho Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site and indicating the date of the latest revision.
Note: This is a general policy template. Depending on the specific functionalities of Retwho, additional terms may be necessary.