Privacy Policy for Retwho

Order information

• RETWHO is an ordering marketplace: All the payments will be handled between wholesaler, retailer, and consumer. RETWHO does not take any payment-related responsibility.
• Delivery: RETWHO does not provide any logistic and delivery facilities. All the logistics and delivery support will be handled by wholesalers. Picking up goods for consumers will be arranged by Retailers.
• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor RETWHO.

How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide and Improve Our Services
   • Process your orders, manage your account, and provide customer support.
   • Personalize your experience and improve our websites functionality and performance.
2. To Communicate with You
   • Send you updates, promotional materials, and other information about our products and services.
   • Respond to your inquiries and provide support.
3. To Analyze and Improve
   • Analyze usage patterns and trends to improve our services and develop new features.
   • Conduct research and analytics to understand our users and market.
4. To Ensure Security and Compliance
   • Protect against fraud, unauthorized access, and other illegal activities.
   • Comply with legal obligations and enforce our terms and conditions.

How We Share Your Information

We may share your information with:

1. Service Providers
   • Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
2. Business Partners
   • Partners with whom we collaborate to offer products and services, provided they adhere to strict data protection policies.
3. Legal and Regulatory Authorities
   • Law enforcement agencies, regulatory bodies, or other entities as required by law or to protect our rights and interests.
4. Affiliates and Subsidiaries
   • Companies within our corporate family for the purposes described in this policy.
5. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to otherwise protect our rights.

Cookies and Tracking Technologies.

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. For more information on how we use cookies, please refer to our Cookies Policy.

Cookies.

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to Do Not Track signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Personal Information We Collect.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Your Choices and Rights

You have the following rights regarding your personal information:

1. Access and Update
   • You can access and update your personal information by contacting us..
2. Opt-Out
   • You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails or by contacting us.
3. Delete
   • You can request the deletion of your personal information, subject to certain legal and operational constraints.
4. Restrict and Object
   • You can restrict or object to the processing of your personal information in certain circumstances.
5. Data Portability
   • Data Portabilityal information in a structured, machine-readable format.

Your Choices and Rights

You have the following rights regarding your personal information:

1. Access and Update
   • You can access and update your personal information by contacting us..
2. Opt-Out
   • You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails or by contacting us.
3. Delete
   • You can request the deletion of your personal information, subject to certain legal and operational constraints.
4. Restrict and Object
   • You can restrict or object to the processing of your personal information in certain circumstances.
5. Data Portability
   • Data Portabilityal information in a structured, machine-readable format.

Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States

Behavioral Advertising

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor RETWHO uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denied listed IP addresses. This denylist persists for a small number of days.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Security

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at: