FAQS

FAQs for Retwho

1. FAQs for Retwho

Retwho is a B2B platform that connects wholesalers and retailers, facilitating seamless transactions and offering tools to manage and grow your business efficiently.

2. How do I sign up for Retwho?

To sign up, visit our website and click on the "Sign Up" button. Follow the prompts to create an account. Registration is free and does not require a credit card.

3. Is there a fee to use Retwho?

Currently, Retwho offers free access to our services for both retailers and wholesalers. No credit card is required to sign up.

4. How does the commission structure work for wholesalers?

Wholesalers pay a commission fee ranging from 1% to 5% based on their sales volume and product categories. This commission is deducted automatically after each sale.

5. How do retailers earn commissions on Retwho?

Retailers earn commission kickbacks based on their purchasing volume and account activity. The more they buy, the higher their commission rate.

6. What is the Referral Commission Program?

Our Referral Commission Program allows users to earn commissions by referring new retailers and wholesalers to Retwho. When your referrals make purchases or sales using your referral code, you earn a commission.

7. How often are commission payments processed?

Commissions for wholesalers are processed on a weekly, bi-weekly, or monthly basis, depending on your chosen payment schedule. Retailers' referral commissions are typically processed monthly.

8. What features are included for retailers?

Features:

Order from multiple vendors

Store Inventory Management

All invoices in one place

Company-wide Pricebook Management

Product Scanning and Department Management

Flexible Reporting Dashboard

Advanced Reporting & Store-Specific Pricing

Mobile App

10. How do I contact Retwho support?

You can contact Retwho support via email at support@retwho.com, by phone at +1-954-999-4191, or through our live chat feature on the website. Our customer support hours are Monday to Friday, 9 AM - 6 PM (EST), and Saturday, 10 AM - 4 PM (EST).

11. Can I list multiple products on Retwho?

Yes, both wholesalers and retailers can list multiple products on Retwho. Our platform supports a wide range of product categories to help you reach a broader audience.

12. How do I manage my inventory on Retwho?

Retwho provides advanced inventory management tools, allowing you to track stock levels, manage product categories, and receive real-time updates to ensure efficient operations.

13. What payment methods are accepted on Retwho?

Retwho supports various payment methods, including credit/debit cards, bank transfers, and digital wallets. This ensures flexibility and convenience for both buyers and sellers.

14. Is there a mobile app for Retwho?

Yes, Retwho offers a mobile app that allows you to manage your business on the go. The app includes features for inventory management, order tracking, and real-time notifications.

15. How do I get a referral code for the Referral Commission Program?

To get a referral code, sign up for the Retwho Referral Program through your account dashboard. Once approved, you will receive a unique referral code to share with potential users.

16. Can I customize my store on Retwho?

Yes, our platform allows for customization of your store. This includes adding your branding, managing product listings, and setting up custom pricing and promotions.

17. What security measures does Retwho have in place?

Retwho employs industry-standard security measures, including encryption and secure payment gateways, to protect your personal and financial information.

18. How do I resolve disputes with buyers or sellers?

If you encounter a dispute, Retwho’s support team is here to help. Contact us through our support channels, and we will assist in mediating and resolving the issue.

19. Are there any limits to the number of users per account?

Multiple users are allowed in every account under some circumstances.

20. How can I provide feedback to Retwho?

We value your feedback and encourage you to share your thoughts and suggestions. You can provide feedback by emailing us at feedback@retwho.com or using the feedback form on our website. Your input helps us improve our platform and services.

21. How can I track my orders on Retwho?

You can track your orders in real-time through your Retwho account dashboard. Our platform provides detailed order status updates and notifications to keep you informed.

22. What is the process for returning products on Retwho?

To return a product, follow the seller’s return policy outlined in the product listing. Contact the seller directly through Retwho’s messaging system to initiate a return. For further assistance, you can reach out to Retwho support.

23. How do I create custom reports on Retwho?

Our platform offers a flexible reporting dashboard where you can create custom reports tailored to your business needs. Access detailed analytics on sales, inventory, and customer behavior to make informed decisions.

24. Can wholesalers manage multiple stores on Retwho?

Yes, our platform allows wholesalers to manage one or multiple stores from a single, unified dashboard. This makes it easy to oversee operations and streamline management across different locations.

25. Are there any advertising options available on Retwho?

Yes, Retwho offers various advertising options, including featured listings, banner ads, and sponsored products, to help increase your visibility and attract more buyers.

26. How does Retwho handle data privacy?

Retwho is committed to protecting your data privacy. We comply with international data protection regulations and employ robust security measures to safeguard your information.

27. Can I replicate past orders on Retwho?

Yes, you can easily replicate past orders using our order management tools. This feature simplifies the reordering process, saving you time and effort.

28. What support is available for setting up my store on Retwho?

Retwho offers custom onboarding and setup support for wholesalers and retailers. Our dedicated account managers and support team are here to assist you with setting up your store and optimizing your listings.

29. How do I update my account information on Retwho?

To update your account information, log in to your Retwho account and navigate to the account settings section. Here, you can update your contact details, payment information, and other preferences.

30. What happens if a seller fails to fulfill an order?

If a seller fails to fulfill an order, you can contact Retwho support for assistance. We will work with you and the seller to resolve the issue and ensure that you receive your products or a refund as necessary.

31. What are the technical requirements for using Retwho?

Retwho is a web-based platform compatible with most modern browsers, including Chrome, Firefox, Safari, and Edge. For optimal performance, we recommend using the latest browser version.

32. How do I integrate Retwho with my existing inventory management system?

Retwho supports API integration for seamless data exchange with your existing inventory management system. Contact our technical support team for detailed integration guidelines and assistance.

33. Can I export data from Retwho to my ERP system?

Yes, you can export data from Retwho in various formats (CSV, XML, JSON) to integrate with your ERP system. Our platform provides export tools in the reporting dashboard.

34. Is there a mobile app for managing my Retwho account?

Yes, Retwho offers a mobile app available for both iOS and Android devices. The app allows you to manage your account, track orders, and communicate with buyers and sellers on the go.

35. How does Retwho handle payment processing?

Retwho uses secure payment gateways to handle transactions. We support multiple payment methods, including credit/debit cards and bank transfers, ensuring secure and efficient payment processing.

36. How can I set up automated notifications for order updates?

You can configure automated notifications in your account settings. Retwho supports email and SMS notifications for order confirmations, shipping updates, and delivery confirmations.

37. What kind of reporting tools does Retwho offer?

Retwho provides a robust reporting dashboard with customizable reports. You can track sales performance, inventory levels, customer behavior, and other key metrics to make data-driven decisions.

38. How do I enable two-factor authentication (2FA) for my Retwho account?

To enable two-factor authentication, go to your account settings and follow the instructions to set up 2FA. This adds an extra layer of security to your account.

39. Can I create user roles and permissions for my team on Retwho?

Yes, Retwho allows you to create multiple user accounts with specific roles and permissions. This feature enables you to manage your team effectively.

40. How do I troubleshoot common technical issues on Retwho?

For common technical issues, refer to our Help Center for troubleshooting guides and FAQs. If you need further assistance, contact our technical support team via email or live chat.

Thank you for choosing Retwho. If you have any other technical questions or need further assistance, please do not hesitate to contact us.